Terms of Service effective January 2025

1. Overview

Poesy creates unique experiential writing services and events. By making a purchase, booking a service, or attending an event hosted by Poesy, you agree to the policies outlined on this page.

These Terms of Service apply to all workshops, events, booking services, and products offered by Poesy.

2. Workshop and Event Bookings

All workshop ticket purchases are final sale and non-refundable due to the advance planning, staffing, and materials required to run each experience.

Tickets are transferable to another guest at no additional cost if requested at least 24 hours before the workshop. Please email hello@poesy.ca to initiate a transfer.

If Poesy must cancel an event or workshop for any reason, guests will receive a full refund or credit.

3. Late Arrivals & Missed Workshops

Workshops begin promptly at their scheduled start time. If a guest arrives late or is unable to attend:

  • No refunds, credits, or rescheduling will be issued for missed time.

  • Entry may be restricted once the experience has begun to uphold the flow, safety, and enjoyment of all guests.

4. Photo & Media Consent

Poesy may capture photos and/or video during events to document the experience and promote future offerings.

By attending a Poesy workshop or event, you grant Poesy:

  • The right to capture photo and/or video content during the event

  • A perpetual, worldwide, royalty-free license to use, reproduce, and publish images that may include you for marketing and promotional purposes

If you prefer not to be photographed, please notify a Poesy team member at check-in, and we will make every effort to accommodate your request.

5. Community Conduct

We are proud to welcome and celebrate people from all backgrounds. Poesy maintains a zero tolerance policy toward:

  • Harassment or hate speech

  • Discriminatory or abusive behavior

  • Aggression toward staff or guests

  • Disruption of the experience for others

Poesy reserves the right to:

  • Remove any guest whose behavior violates these standards

  • Cancel or refuse future bookings for any individual

No refunds will be issued in such circumstances.

6. Liability & Assumption of Risk

Participation in Poesy experiences is voluntary and at your own discretion.

By attending, you acknowledge and agree that:

  • Poesy is not responsible for lost, damaged, or stolen personal items

  • Poesy is not liable for travel delays or inability to attend

  • Poesy is not responsible for injuries or personal harm associated with normal participation in creative activities

7. Intellectual Property

All content, event concepts, prompts, graphics, and materials created by Poesy are protected under copyright and remain the exclusive property of Poesy. Guests may not reproduce or commercialize Poesy creative content without permission.

8. Defamation, Harassment & Legal Action

Poesy is committed to providing a positive, respectful, and safe community for guests, collaborators, and staff.

Poesy reserves the right to take legal action in cases involving:

  • Harassment of team members or guests

  • Defamatory statements (including digital, social media, and reviews)

  • Intentional damage to Poesy’s reputation or business

We encourage guests to reach out to us directly so we can assist respectfully and professionally.

9. Contact

If you have questions about these Terms, please contact us at: hello@poesy.ca

10. Agreement

Completion of purchase or attendance at any Poesy offering signifies full agreement to these Terms of Service.

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